Every massive social change calls for a breakthrough in the way organizations work. Rarely has such a breakthrough been more urgently needed than today. Why? Because the need for change is so profound. Competitive advantage is shifting fast, and the need for improvement is continuous. Being better, faster, and more user-friendly, with more direct connections between customer and provider, is essential for success. Today’s exceptional achievement and innovation are tomorrow’s baseline. Organizations face more unknowns and unknowables in their quest to achieve sustained results. As enterprises expand globally, they are challenged with the complexity of doing business in an environment where one size no longer fits all.